CCSNH Systems Status Log

CCSNH Systems Status Log

System Affected Event Date Time

All services for NHTI and the Chancellor's Office ONLY.

Banner, Canvas, EasyLogin Central Authentication (Single Sign-On), EasyLogin Self Service, Email, EZProxy/OpenAthens Online Library Resources, Internet, Office 365, SIS

Our ISP is is upgrading equipment to provide more bandwidth and all services will be impacted during this time. 08/21/2018 6:00 AM - 7:00 AM

All services system-wide.

Banner, Canvas, EasyLogin Central Authentication (Single Sign-On), EasyLogin Self Service, Email, EZProxy/OpenAthens Online Library Resources, Internet, Office 365, SIS

CCSNH will be bringing down ALL production services at it’s primary data center for major hardware maintence during the normally scheduled maintenance window.  This is just a friendly reminder that during this time, there will not be any access available to CCSNH Resources.  We appreciate your patience.

08/12/2018 1:00 AM - 5:00 AM
Production Banner, SIS and Navigate Production Banner, SIS and Navigate will be unavailable on Sunday, August 5, 2018 from 5:00 AM to 12:00 noon.  Canvas and Banner Finance will not be impacted by this outage. 08/05/2018 5:00 AM-12:00 NOON
Banner, Banner Finance, SIS Electronic Payments, SIS Registration Links, EAB Navigate Registration Banner and Banner Finance will be unavailable on Tuesday, July 31 7:00-9:00 PM. SIS will be available although electronic payments and registration links will be disabled.  Registration via EAB Navigate will be unavailable.  Canvas will NOT be impacted by this outage.  07/31/2018 7:00 PM - 9:00 PM
Electronic Payments

Electronic Payments will be unavailable beginning Monday, June 25 at 6:00 PM through Saturday, June 30 at 11:59 PM.

The outage is for Fiscal Year End processing.

06/25/2018- 06/30/2018 6:00 PM - 11:59 PM
Banner, Banner Finance, Navigate

Banner, Banner Finance and Navigate will be unavailable beginning Friday, June 29 at 11:00 AM through Saturday, June 30 at 11:59 PM. During this time, SIS will be available but online registration and electronic payments WILL NOT BE available. Canvas will NOT be affected by this outage.

The outage is for Fiscal Year End processing.

06/29/2018- 06/30/2018 11:00 AM to 11:59 PM
Production Banner, SIS Production Banner and SIS will be unavailable on Sunday, June 10.  This work will start at 5:00 AM and should be completed with all services restored by 3:00 PM.  Canvas and Banner Finance will not be impacted by this outage. 06/10/2018 5:00 AM to 3:00 PM
SIS, Electronic Payments, Registration Links

SIS, electronic payments and registration links will be unavailable on Thursday, May 31 from 7:00 PM to 9:00 PM. Blackboard and Canvas will NOT be impacted.

05/31/2018 7:00 PM to 9:00 PM
Canvas Canvas will be performing maintenance on Monday, May 21 from 5:00 AM to 5:30 AM. During this time you may not be able to access Canvas. No other services will be affected by this maintenance. 05/21/2018 5:00 AM to 9:00 AM
Banner, Banner Finance, Electronic Payments and Registration Links

Banner and Banner Finance will be unavailable on Monday, April 30, between 7:00 PM and 9:00 PM.  Due to the recent elimination of application fees, SIS will be available during Finance outages.  Electronic payments and registration links will be disabled for the duration of the outage.   Blackboard and Canvas will NOT be impacted by this outage.

04/30/2018 7:00 PM to 9:00 PM
Internet, SIS, Canvas, Blackboard (both primary and secondary links) Office 365 Planned maintenance is scheduled for Sunday, April 22, 2018 between 6:00 AM and 10:00 AM. During this time please expect multiple outages of up to 20 minutes during the maintenance period. 04/22/2018 6:00 AM to 10:00 AM
Banner, SIS, Electronic Payments Banner, SIS and electronic payments will be unavailable Friday, March 30, between 7:00 PM and 9:00 PM.  Blackboard and Canvas will NOT be impacted by this outage. 03/30/2018 7:00 PM to 9:00 PM
Blackboard

Blackboard will be performing mandatory maintenance on Saturday, March 3 from 12:00 AM to 4:00 PM. No other services will be impacted by this maintenance.

03/03/2018 12:00 AM to 4:00 PM
Banner, SIS, Electronic Payments

Banner, SIS and electronic payments will be unavailable on Wednesday, February 28, between 7:00 PM and 9:00 PM. Blackboard and Canvas will NOT be impacted.

02/28/2018 7:00 PM to 9:00 PM
Production Banner, SIS, DegreeWorks Production Banner, SIS and DegreeWorks will be unavailable on Sunday, February 4, 2018 from 5:00 AM to 12:00 Noon.  Blackboard, Canvas and Banner Finance will not be impacted by this outage. 02/04/2018 5:00 AM to 12:00 PM
Production Banner, Banner Finance, SIS, Electronic Payments

Production Banner, Banner Finance, SIS and electronic payments will be unavailable on Wednesday, January 31, 2018 from 7:00 PM to 9:00 PM. Blackboard and Canvas will not be impacted.

01/31/2018 7:00 PM to 9:00 PM
Production Banner, SIS, DegreeWorks

Production Banner, SIS and DegreeWorks will be UNAVAILABLE during the morning on New Year’s Day, January 1, 2018.   Work will start at 5am and should be completed with all services restored by noon.  Blackboard and Banner Finance will NOT be impacted by the outage.

01/01/2018 5:00 AM to 12:00 PM
Banner, SIS, Electronic Payments

Banner, SIS and electronic payments will be UNAVAILABLE on Friday, December 29, 2017 between 7:00 PM and 9:00 PM. Blackboard will NOT be impacted by this.

12/29/2017 7:00 PM to 9:00 PM
Blackboard

A mandatory upgrade has been scheduled for Blackboard during the following times: Friday, December 22, 2017 4:30 AM to 4:30 PM (EST).  During this time Blackboard will not be accessible to faculty, staff and students. No other services will be impacted.

12/22/2017 4:30 AM to 4:30 PM
Banner, SIS, Electronic Payments Banner, SIS and electronic payments will be unavailable Thursday, November 30, 2017 from 7:00 PM to 9:00 PM. Blackboard will not be impacted. 11/30/2017 7:00 PM to 9:00 PM

Blackboard

 

Blackboard service will be interrupted on Sunday, November 19, 2017 from 12:00 AM to 06:00 AM to perform a Kernel Update.

During this maintenance, clients will experience an interruption to their production environment services. Blackboard will make every effort to minimize downtime during this maintenance window.

11/19/2017 12:00 AM to 6:00 AM
Banner, SIS, Electronic Payments

Banner, SIS and electronic payments will be UNAVAILABLE on Tuesday, October 31 between 7:00 PM and 9:00 PM.  Blackboard will NOT be impacted.

10/31/2017 7:00 PM to 9:00 PM
Production Banner, SIS, DegreeWorks

Production Banner, SIS and DegreeWorks will be UNAVAILABLE on Sunday, October 8.  This work will start at 5:00 AM and should be completed with all services restored by 5:00 PM.  Blackboard and Banner Finance will NOT be impacted by this outage.

10/08/2017 5:00 AM to 5:00 PM
Banner, SIS, Electronic Payments

Banner, SIS and electronic payments will be UNAVAILABLE September 29, between 7pm and 9pm.  Blackboard will NOT be impacted.

If you are a Banner or Banner Finance user, please log out when you leave work today.

09/29/2017 7:00 PM to 9:00 PM

Banner, Blackboard primary link, EasyLogin Central Authentication (Single Sign-On), EasyLogin Self Service, Email, EZProxy Online Library Resources, Internet, Office 365, SIS

CCSNH Production Banner Servers need to be rebooted to address some maintenance issues that have been identified. Most services will be back online by 6:00 AM but Banner and SIS won’t be back online until 8:00 AM. 08/24/2017 5:00 AM to 8:00 AM
Banner, SIS and electronic payments Banner, SIS and electronic payments will be UNAVAILABLE Thursday, August 31 between 7pm and 9pm.  Blackboard will NOT be impacted. 08/31/2017 7:00 PM to 9:00 PM
Blackboard Production Blackboard Production environment is scheduled for an Oracle upgrade on Sunday, August 6, 2017 from 1:00 AM and 5:00 AM EST.  No other services will be impacted by this upgrade. 08/06/2017 1:00 AM to 5:00 AM
Banner, SIS and electronic payments Banner, SIS and electronic payments will be UNAVAILABLE on July 31 between 7pm and 9pm.  Blackboard will NOT be impacted. 07/31/2017 7:00 PM to 9:00 PM
SIS, Banner, Banner Finance, electronic payments

SIS, Banner, Banner Finance and electronic payments will be UNAVAILABLE starting Friday, June 30 at 11:00 AM until Saturday, July 1 at 12:00 AM, for Finance Fiscal Year End processing.

06/30/2017 - 07/01/2017 11:00 AM to 12:00 AM
Banner, SIS, Banner Finance

Banner, SIS and Banner Finance will be down for critical maintenance. Blackboard will not be affected. Services should be restored by Sunday evening. If you have questions or concerns, please contact your college President or Banner Coordinator. We apologize for this inconvenience.

06/23/2017 - 06/25/2017 6:00 PM to TBD
Blackboard

Blackboard Scheduled Upgrade:

Start: 8PM on Saturday, June 10th                                           End: 11 AM on Sunday, June 11th

Blackboard will not be available during this time, so please plan accordingly. This latest release (9.1 Q4 2016) offers a number of long awaited enhancements (mobile responsiveness, multi-file drag-and-drop, student assignment submission receipt) as well as a significant number of software bug fixes. The ‘look and feel’ of the courses will not be affected.

No other services will be impacted by this upgrade.

06/10/2017 - 06/11/2017 8:00 PM to 11:00 AM
Production Banner, SIS and DegreeWorks

Production Banner, SIS and DegreeWorks will be UNAVAILABLE on Sunday, June 4.  This work will start at 5am and should be completed with all services restored by 9am. 

Blackboard and Banner Finance will NOT be impacted by this outage.

06/04/2017 5:00 AM to 9:00 AM
Banner, SIS and electronic payments

Banner, SIS and electronic payments will be UNAVAILABLE next Wednesday evening, May 31 between 7pm and 9pm.  

Blackboard will NOT be impacted.

05/31/2017 7:00 PM to 9:00 PM
Banner

We will be making a change to our data center firewall that may impact Banner sessions.  If your Banner session loses connection during this window, please wait 15 minutes and try again. 

No other services will be impacted during this upgrade.

05/15/2017 4:00 PM to 4:15 PM
Banner, SIS, Electronic Payments

Banner, SIS and electronic payments will be UNAVAILABLE Friday, April 28 between 7pm and 9pm.  

Blackboard will NOT be impacted.

04/28/2017 7:00 PM to 9:00 PM
Banner, SIS, Electronic Payments

Banner, SIS and electronic payments will be UNAVAILABLE Friday, March 31 between 7pm and 9pm.  

Blackboard will NOT be impacted.

03/31/2017 7:00 PM to 9:00 PM
Production Banner, SIS and DegreeWorks

Production Banner, SIS and DegreeWorks will be UNAVAILABLE on Sunday, March 12.  This work will start at 5am and should be completed with all services restored by noon.  Blackboard and Banner Finance will NOT be impacted by this outage.

03/12/2017 5:00 AM to 12:00 PM
Banner, SIS and electronic payments Banner, SIS and electronic payments will be UNAVAILABLE Tuesday, February 28 between 7pm and 9pm.  Blackboard will NOT be impacted. 02/28/2017 7:00 PM to 9:00 PM

Banner, Blackboard (Primary Link), EasyLogin Central Authentication (Single Sign-On), Email (Students), Office 365 (Students), SIS

Planned mainteance on Sunday, February 19th from 6:00 AM to 12:00 Noon will affect the following services: Banner, Blackboard (Primary Link - Please use the alternative link below), EasyLogin Central Authentication (Single Sign-On), Email (Students), Office 365 (Students), SIS.

02/19/2017 6:00 AM to 12:00 PM
Blackboard

Blackboard will be unavailable from 3 AM to 5 AM this coming Sunday, February 5. This maintenance is required to stabilize the system after this week's unexpected outage. Other services (Email, SIS, Banner) will not be affected by this outage.

02/05/2017 3:00 AM to 5:00 AM
Banner, SIS and electronic payments Banner, SIS and electronic payments will be UNAVAILABLE Tuesday, January 31 between 7pm and 9pm.  Blackboard will NOT be impacted. 01/31/2017 7:00 PM to 9:00 PM
Production Banner, SIS and DegreeWorks  Production Banner, SIS and DegreeWorks will be UNAVAILABLE on Sunday, January 1.  This work will start at 5am and should be completed with all services restored by noon.  Blackboard and Banner Finance will NOT be impacted by this outage. 01/01/2017 5:00 AM to 12:00 PM

Banner, SIS and electronic payments

Banner, SIS and electronic payments will be UNAVAILABLE on Friday, December 30 between 7pm and 9pm.

12/30/2016 7:00 PM to 9:00 PM
Banner, SIS and electronic payments

Banner, SIS and electronic payments will be UNAVAILABLE on Wednesday, November 30 between 7pm and 9pm.

11/30/2016 7:00 PM to 9:00 PM
Production Banner, SIS and DegreeWorks

Production Banner, SIS and DegreeWorks will be UNAVAILABLE on  ** Saturday **, November 19 in order to complete a Financial Aid upgrade in Banner.  The work will start at 4am and should be completed with all services restored by 10am.  Blackboard and Banner Finance will NOT be impacted by this outage.

11/19/2016 4:00 AM to 10:00 AM
Production Banner, SIS, DegreeWorks

Production Banner, SIS and DegreeWorks will be UNAVAILABLE on Sunday, November 13 in order to complete upgrade work to Banner.  The work will start at 5am and should be completed with all services restored by noon.  Blackboard and Banner Finance will NOT be impacted by this outage.

11/13/2016 5:00 AM to 12:00 PM
Banner, SIS, electronic payments

As part of an on-going process to reconcile Banner accounts receivables to Banner financials and in accordance with vendor best practices, the system office will be shutting off access to Banner (PROD), Banner Finance, SIS and electronic payments from 7PM to 9PM on the last business day of every month going forward.  Blackboard will NOT be affected. We recognize that this may cause some inconveniences to both students and staff but unfortunately, it is necessary in order to accurately reconcile the two Banner systems

10/31/2016 7:00 PM to 9:00 PM
EasyLogin Central Authentication (Single Sign-On) and SIS

EasyLogin Central Authentication (Single Sign-On) and SIS will be interrupted for about 15 minutes.  Faculty and Staff email login will not be affected.  Blackboard will still be available to everybody using the secondary link under the CCSNH Resources page.

10/24/2016 10:00 PM to 10:15 PM
Blackboard

Emergency maintenance is required to stabilize the system after the last week's unexpected outage. Other services (email, SIS, Banner) will not be affected by this outage.

10/9/2016 12:00 AM to 6:00 AM
Blackboard Unscheduled service interruption due to high load on the application servers. 9/29/2016 11:40 AM to 12:05 PM
Blackboard, EasyLogin Central Authentication (Single Sign-On), EasyLogin Self Service, Email, EZProxy Online Library Resources, Internet, Office 365, SIS Major internet outage due to a DDoS attack. 9/26/2016 to 9/27/2016 8 AM to 9 AM
Banner, Blackboard, EasyLogin Central Authentication (Single Sign-On), EasyLogin Self Service, Email, EZProxy Online Library Resources, Internet , Office 365, SIS There was a major data center failure at our primary location overnight that affected the entire site and not just our equipment from about 12:30AM to 7:45AM. 8/31/2016 12:30 AM to 7:45 AM
SIS, Banner Prod, Banner Finance Service unavailable during Banner update 7/29/2016 7 PM to 9 PM
Blackboard Unscheduled Service Interruption 7/5/2016 11:30 AM to 11:45 AM
SIS, Banner Prod, Banner Finance Service unavailble during Banner update 6/30/2016 11 AM to 11:59 PM
Electronic Payments Service unavailble during Banner update 6/28 to 6/30/2016 6PM to 11:50 PM
SIS, Banner, Electronic Payments, Easylogin Service unavailble during Banner update 6/19/2016 6AM to 12PM
SIS, Banner, Electronic Payments Service unavailble during Banner update 6/17/2016 6PM to 9PM
Blackboard An update error caused a handful of courses to become disbaled 6/12/2016 3AM to 11:15AM
SIS, Banner, Electronic Payments Service unavailble during Banner update 6/10/2016 6PM to 9PM
SIS, Banner, Electronic Payments Service unavailble during Banner update 6/3/2016 6PM to 9PM
Blackboard Upgrade in progress, system unavailable 5/28 to 5/29/2016 8 PM to 11 AM
Faculty/Staff Email Exchange queue lockup delayed emails 5/25/2016 12 AM to 10 AM
Blackboard Service unavailable due to critical maintenance 5/14 to 5/15/2016 11 PM to 2 AM
Faculty/Staff Email Server Reboot complete - Service Restored 4/27/2016 10:15 AM
Faculty/Staff Email Server Reboot - Service Interruption 4/27/2016 10 AM
Blackboard Intermittent Connection Issue - Resolved 4/26/2016 4:16 PM
Blackboard Intermittent Connection Issue 4/26/2016 3PM
Blackboard Intermittent Service due to maintenance 3/6/2016 2AM to 6 AM
Blackboard Service Restored 2/24/2016 9:05 PM
Blackboard Service Interruption 2/24/2016 8:40 PM
CCSNH Website CCSNH Systems Status Log created 2/16/2016 12:03 PM

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