NHTI, Concord’s Community College - SUPPLEMENTAL JOB DESCRIPTION

Classification: Technical Support Specialist II                                                                                                                             Function Code: 9316-058

Position Title:  Technical Support Specialist                                                                                                                            Date Established: 7/01/66

Position Number: 9Temp                                                                                                                                         Date of Last Amendment: 05/13/08                                     

SCOPE OF WORK: To work as general advisor for all departments having computer operating systems, networking systems, hardware peripherals and software applications.  To manage, maintain, monitor, install, evaluate and communicate procedures for NHTI’s business and academic computers.  This position reports to a Technical Support Specialist at NHTI.

ACCOUNTABILITIES:

• Supervises technical staff in the repair, maintenance and installation of computer systems;
• Coordinates the installation of computer hardware and software and conducts tests to assure system is operating properly;
• Develops and monitors security procedures to prevent unauthorized access to system;
• Troubleshoots computer operating system, and investigates hardware and software problems to locate and correct malfunctions;
• Surveys computer users to evaluate system performance, makes recommendations for needed hardware and software, and generates requisitions ;
• Presents and generates recommendations for updating or modifying computer systems to administrative staff;
• Contacts vendors to arrange service to correct problems;
• Performs system back-ups for administrative and academic departments;
• Receives help desk inquiries and takes necessary steps to resolve problems;
• Complies with all college, system, state and federal rules and regulations including, but not limited to, health and safety policies, State of New Hampshire Sexual Harassment Policy and all civil rights laws, etc;
• Other duties as assigned. 

MINIMUM QUALIFICATIONS:

Education:         Associates degree from a recognized college or technical school, or two years of college with a major study in computer science, business administration, mathematics, or a related degree field, with at least fifteen (15) credit hours in the field of computer science.  Each additional year of approved formal education may be substituted for one year of required work experience.

Experience:      Three years’ experience associated with the use and maintenance of computers and application software, with responsibility for analyzing, trouble shooting, testing and installing system and application software for computer equipment.  Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification:  Valid Driver’s License or access to transportation for statewide travel.

RECOMMENDED WORK TRAITS:  Knowledge of computer techniques and familiarity with peripheral devices used in the information processing field.  Knowledge of the principles of systematic problem solving and the fundamentals of information processing.  Knowledge of current computer hardware and software.  Knowledge of data base management techniques and developments.  Knowledge of the theory of data organization and access with the ability to solve problems by utilizing computer programming.  Ability to make oral and written reports.  Ability to establish and maintain effective working relationships with associates and personnel of user agencies.  Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

DISCLAIMER STATEMENT:  The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position.  An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.