NHTI, Concord’s Community College - SUPPLEMENTAL JOB DESCRIPTION

Classification:  Administrative Assistant I                                                                           Function Code:  0081-058

Position Title: Business Training Center Office Manager                                                   Date Established:   07/01/89

Position Number:  18916                                                                                     Date of Last Amendment: 11/03/09

SCOPE OF WORK:  Provides administrative and program support to ensure orderly functioning of all organizational aspects of the Business Training Center (BTC) with particular emphasis on development and delivery of training services to meet regional workforce development needs.  This position reports directly to the Director of the BTC at NHTI, Concord’s Community College.

ACCOUNTABILITIES:

• Sets and maintains high customer service standards; Coordinates the office schedule and work flow;
• Coordinates the creation, scheduling, and registration for all workshops, courses and customized training programs associated with the BTC using Banner;
• Responsible for all aspects of program support and operations using Banner;
• Creates faculty contracts, payment schedules, and invoices;
• Produces enrollment/revenue reports and processes payments and purchasing using Banner;
• Assists in recruiting and interviewing faculty, soliciting new program ideas, and supporting advertising and marketing initiatives;
• Utilizes a MS Office (MS Excel, Outlook, Access, and Word) for file maintenance, database management, and communication;
• Manages and supervises support staff and resolves work-related problems as necessary;
• Complies with all college, system, state and federal rules and regulations including, but not limited to, health and safety policies, State of New Hampshire Sexual Harassment Policy and all civil rights laws;
• Other duties as assigned.

MINIMUM QUALIFICATIONS: 

Education:  Associate's degree from a recognized college or technical institute with a major study in business administration, accounting or public administration.  Each additional year of approved formal education may be substituted for one year of required work experience.

Experience:  Three years’ experience in responsible office or business management activities.  Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification:  None required.

SPECIAL REQUIREMENTS: For appointment consideration, Administrative Assistant I applicants must successfully participate in a written examination.  This examination measures possession of knowledge, skills and abilities identified as necessary for satisfactory job performance by this class specification.

RECOMMENDED WORK TRAITS:  Knowledge of modern principles and practices of public or business administration.  Knowledge of modern office methods and procedures.  Knowledge of basic principles and practices of accounting.  Ability to plan, assign and supervise the work of others.  Ability to conduct studies and analyses contributing to the development of sound operational procedures.  Ability to speak and write effectively.  Ability to understand and carry out complex written or oral instructions.  Ability to establish and maintain harmonious working relationships with administrative officials, other employees and the general public.  Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

DISCLAIMER STATEMENT:  The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position.  An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.