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NHTI Business & Industry Training
31 College Drive
Concord, NH 03301-7412
(603) 271-6663
Fax: (603) 271-6667
nhtibtc@ccsnh.edu

Participant Comments:

“A quality product at a cost-effective price.”

“It was a very practical approach to the nuts & bolts of what every supervisor /manager needs to know to navigate knowledgeably in the Human Resource environment.”

“Great interactive discussion on fairness, diversity, discrimination, harassment and accommodation.”

“Robust dialog on right to know vs. right to privacy.”

“The participants asked for more!”

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Front Line Manager's Certificate

 
This program is designed to develop the core principles of management needed to achieve business goals. This interactive training includes group discussion, skill-building exercises, self-assessments and media presentations. Substantial learning occurs as participants from diverse industry sectors use this forum to discuss individual challenges and share personal experiences. The goal of the program is for participants to increase their confidence and skills thereby enabling them to manage more effectively in today's business environment.

Price: $795 for Certificate (includes text & assessments)

Defining the Role

  • Review skill sets and competencies essential to success as a manager
  • Establish a leadership style compatible with the organization's culture
  • Practice techniques for "managing up" in the organization
  • Introduce a goal setting process that meets individual and company objectives
  • Explore influencing and negotiating as they relate to managing work groups

Date: October 2, 2008 - 1:00 pm to 4:30 pm

Motivation and Communication

  • Complete a self-analysis of personality type and communication style
  • Identify barriers to effective communication and listening skills
  • Practice effective oral, written and electronic communications
  • Explore the relationship between motivation and behavior
  • Discover the importance of relationship building and the role of trust

Date: October 9, 2008 - 1:00 pm to 4:30 pm

Selecting for Excellence

  • Explore a proven interviewing strategy to improve hiring decisions
    • Preparing for the interview
    • Conducting the session
    • Making the selection and offer
  • Examine federal and state employment law

Date: October 16, 2008 - 1:00 pm to 4:30 pm

Building a Successful Team

  • Recognize characteristics of effective teams in organizations
  • Identify team dynamics including norms, cohesiveness, creativity and independence
  • Practice effective team decision-making techniques
  • Explore the relationship between leadership and teams
  • Examine the impact of a multi-generational workforce on company culture and leadership style

Date: October 23, 2008 - 1:00 pm to 4:30 pm

Coaching and Performance Management

  • Review basic mathematic applications such as ratios, frequency distributions and graphing
  • Identify and develop Key Performance Indicators (KPI) specific to the enterprise
  • Learn to monitor, measure and evaluate performance
  • Explore strategies for setting goals and expectations
  • Adapt leadership style to match the individual performance needs

Date: October 30, 2008 - 1:00 pm to 4:30 pm

Continuous Improvement

  • Examine application of continuous improvement strategies to employee and customer satisfaction
  • Research the linkage between hiring the right people, using KPIs to set goals and aligning the workgroup to achieve optimal performance
  • Increase expertise in the areas of time/meeting management, establishing priorities, and avoiding task saturation
  • Consider the importance of personal renewal for the effective leader

Date: November 6, 2008 - 1:00 pm to 4:30 pm
 
Register Today!